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Shipping policy

PLEASE NOTE: DUE TO COVID-19 RESTRICTIONS, OUR SHIPPING POLICY HAS TEMPORARILY CHANGED.

We are doing our best under difficult circumstances to ship and deliver your order quickly and safely. 

Shipments may however experience significant delays. In some cases products may take over a month to arrive.

We appreciate your understanding and patience. Please let us know if you have any questions or concerns.

Duties and Importation Charges

You are responsible for paying any import duties or charges that may apply to any products purchased on www.newbais.com. We do not assume any responsibility for import duties or charges related to any Products.

Refused or Non-deliverable Orders

Any refused or non-deliverable orders will be processed according to the terms that would apply to that product if a return were requested. All shipping costs, including return freight charges and return-to-send fees, will be assessed against any refund. Any customs clearance charges will also be assessed and deducted from any refund.

Product of the year 2020

Clean Hands X won the product of the year award.

Fast Delivery

We proudly offer Free Shipping. Estimated delivery between 10-15 business days.

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Satisfaction Guaranteed

We stand by our high-quality products and your satisfaction is guaranteed.